Privacy Policy

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Privacy Policy

Effective Date: 5th day of March, 2024

www.acoori.co.uk (the “Site”) is owned and operated by Acoori. Acoori is the data controller and can be contacted at:

  • Email: support@acoori.co.uk
  • Phone: 02045 38338
  • Address: 4th Floor, 86-90 Paul Street, London, EC2A 4NE

Purpose

The purpose of this Privacy Policy (this “Privacy Policy”) is to inform users of our Site of the following:

  1. The personal data we will collect;
  2. Use of collected data;
  3. Who has access to the data collected;
  4. The rights of the Site users; and
  5. The Site’s cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR Compliance

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint one under Article 37 of the GDPR.

Consent

By using our Site, users agree that they consent to the conditions set out in this Privacy Policy.

Legal Basis for Processing

We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR. We rely on the following legal basis:

  1. Processing of user personal data is necessary for us or a third party to pursue a legitimate interest, such as marketing and advertising.

Personal Data We Collect

We only collect data that helps us achieve the purposes set out in this Privacy Policy. We will not collect any additional data beyond what is listed below without notifying you first.

Data Collected in a Non-Automatic Way We may collect the following personal data when you perform certain functions on our Site, such as placing an order or subscribing to our newsletter:

  1. First and last name;
  2. Email address;
  3. Phone number;
  4. Payment information (processed securely through third-party payment processors).

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. This may include:

  1. Processing your orders;
  2. Sending you confirmation emails;
  3. Providing customer support;
  4. Sending newsletters (if subscribed).

Who We Share Personal Data With

Employees: We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures: We will not sell or share your data with other third parties, except in the following cases:

  1. If the law requires it;
  2. If required for any legal proceeding;
  3. To prove or protect our legal rights;
  4. To potential buyers of the company in the event of a sale.

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored until the purpose for which the data was collected has been achieved. You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

To protect your security, we use the strongest available browser encryption and store all of our data on secure servers. All data is accessible only to our employees, who are bound by strict confidentiality agreements. While we take reasonable precautions, we cannot guarantee complete security of user data.

Your Rights as a User

Under the GDPR, you have the following rights:

  1. Right to be informed;
  2. Right of access;
  3. Right to rectification;
  4. Right to erasure;
  5. Right to restrict processing;
  6. Right to data portability;
  7. Right to object.

Children

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16, we will delete it as soon as possible. If a child under 16 has provided us with personal data, their parent or guardian may contact us at support@acoori.co.uk.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your data, or if you would like your data to be deleted or modified, please contact us at support@acoori.co.uk.

Cookie Policy

A cookie is a small file stored on a user’s hard drive by a website to collect data about the user’s browsing habits. You can choose to be notified each time a cookie is transmitted or disable cookies in your internet browser, although this may affect your user experience.

We use the following types of cookies on our Site:

  1. Functional cookies: Remember selections made on our Site for your next visit.
  2. Analytical cookies: Improve the design and functionality of our Site by collecting data on how you access it.
  3. Targeting cookies: Collect data on how you use the Site to personalize your experience.

Modifications

This Privacy Policy may be amended from time to time to maintain compliance with the law and reflect changes in our data collection process. When we amend this Privacy Policy, we will update the “Effective Date” at the top. We recommend that users periodically review this Privacy Policy to stay informed of updates.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact information provided. If we do not resolve your concern satisfactorily, you may contact a supervisory authority or lodge a complaint with the Information Commissioner’s Office in the UK.

Contact Information

If you have any questions, concerns, or complaints, you can contact us at:

  • Email: support@acoori.co.uk
  • Phone: 02045 38338
  • Address: 4th Floor, 86-90 Paul Street, London, EC2A 4NE
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